Guarantee and Warranty Terms
Offroad Living provide a minimum full 12 months Manufacturer’s Warranty on all products we sell from the date original date of purchase (unless otherwise specified in the product listing). In the case of the AllSpark Inverter Generators, this is 12 months or 600 hours, whichever occurs first. We warrant that our goods will be free of faults during this time, are manufactured of an acceptable quality, have been accurately described in the selling advertisements and that spare parts and repair facilities will be available for a reasonable period after sale of this product. These products are made for personal/domestic use only and are not supplied, design or sold as suitable to fit for purpose for Commercial use. This Warranty does not cover normal wear and tear, damage from mis-use, water/moisture ingress, poor maintenance, neglect, natural disasters, war, terrorism or operation of the product in a manner outside of that specified in the user manual. This warranty will be considered void if the user modifies, tampers with or alters the unit in anyway. In the event of a defect and before returning the product for warranty, the buyer must contact Offroad Living first. We will run through a series of trouble shooting and fault finding checks to determine the fault or defect first. We may request photos/videos of the problem be sent to us electronically by email. If it cannot be resolved, we may request the product be returned to us for warranty inspection. If it is a warranty issue we will organise the return portage costs, if it is unclear we may ask that you organise the return of the item, and if it is found to be a warranty issue, we will refund the full postage cost. As part of our “Dead on Arrival” guarantee, should a product be found to be defective or faulty due to manufacturing defects during the first 30 days, we will promptly repair or replace the goods or supply a full refund of the purchase price. This choice is at the Buyer’s discretion during that first 30 days. After the first 30 days, the decision to repair, replace or provide a refund during the warranty period is at the sole discretion of Offroad Living. Any repair or replacement products or parts supplied by Offroad Living will be subject to the remaining time of the original 12 month Warranty period.
This Warranty does not exclude the consumer guarantees under the Competition and Consumer Act 2010 (CCA). Should we supply you with goods that fail to meet one or more of the consumer guarantees, you are entitled to a remedy – either repair, replacement or refund as required by law.
Should you need to make a Warranty claim or general enquiry relating to defects, your consumer rights or remedies please contact Offroad living at us at email@example.com
30 Day money back Guarantee:
If you are not happy with your purchase, change your mind or make an incorrect purchase, you may return the product to us within the first 30 days for a refund (minus shipping cost if it is a change of mind/incorrect purchase). The product must be returned in the original packaging, in a new and unused condition, free of defects with all accessories, cables and spares.
Faults/Repairs outside of Warranty:
If service or repairs are required outside of the Warranty period, please us at firstname.lastname@example.org for assistance. We may ask for photos/video of the faults via email to determine next steps. All postage costs (sending and receiving) will be the buyer’s responsibility.
Once the fault is determined we will then advise what options are available to you.
We sincerely hope you enjoy your purchase and thank you for your business.
Jason, Kathleen, Clay and Jess